Hiring manager, recruiter, and the team weigh in on one draft.

Senior support engineer

Owner: Naomi Clarke. Company: Halcyra Payments. Draft posting.

Draft posting and interview kit for a senior support engineer at Halcyra Payments. The posting goes into the hiring system after this review. The list below started as a wish list of every tool the team has touched.

The work

• Answer customer email about failed payouts, in writing, the same day the payout was supposed to leave.
• Write a calm note when a payout incident is still open at the end of the shift. The note names what is still unknown, and then it stops. It does not guess at the payout, and it does not blame the merchant.
• Overlap the queue on weekdays. The weekend pager is not this role, and the posting should not imply it is.

Requirements

The first draft listed on-call payments experience as a must-have.

Also required: Go, Kubernetes, a CS degree, a weekend pager, written answers, a calm incident note, SQL, a customer email, and weekday overlap with the queue.Five must-haves: written answers, a calm incident note, SQL basics, a customer email, and a weekday overlap with the queue.

Interview

• One written exercise: a short reply to a merchant whose payout did not leave. That reply is the work sample. Do not add a whiteboard exercise or a second written task.
• One conversation about a ticket that went wrong, and what the note should have said. Ask them to bring the note, not a slide. The conversation is about the note they already wrote.

We can teach the product. Judgment matters more than our stack, and the posting should say that without a second list of tools. Luis cuts the list. Naomi checks the five.